What personal information do we collect from you and how?
HOLLY GOLIGHTLY collects personal information in several ways when you place an order, buy a gift card for a friend or register for a service offered by HOLLY GOLIGHTLY. By registering you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information, including your name, email, home address, shipping and credit/debit card billing address(es), phone numbers in order for us to fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number, if not already given. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
How this information may be used, including anyone it might be shared with
HOLLY GOLIGHTLY may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your order(s) and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the HOLLY GOLIGHTLY team. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates, but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, wish lists and other commercial information, which we may pass on to third parties but this information does not include any information which can identify you personally. Finally, we may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address provided by you.
From time to time HOLLY GOLIGHTLY may also share your data with third party business partners to provide you with targeted advertising. In such cases, these third parties will be subject to confidentiality agreements and instructed by HOLLY GOLIGHTLY to comply with applicable data protection law.
How you can access and, if necessary, change the personal information HOLLY GOLIGHTLY maintains
If for any reason, you are concerned that the personal information held by HOLLY GOLIGHTLY is not correct, please visit the website and after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Here, you will be able to manage and update your billing, shipping, alternative shipping addresses and manage your address book. You will also be able to view your order history, wish list etc.
Only you or, upon your request, the Customer Service Department, may access your personal data from the website using your password and user ID. Information may be changed online. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you prefer, you may contact our Customer Service Department (see details under Contact).
Whenever, you are asked to fill in a form on the website, you can click the small box to indicate that you do not want the information to be used by anybody for direct marketing purposes.
We will not sell, distribute or lease your personal information to third parties unless we have permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting. But only if you tell us you wish this to happen.
Safeguarding your personally identifiable information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We will take reasonable steps to ensure that third party business partners, to whom we transfer any data, will provide sufficient protection of that personal information.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over this website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites since they are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Where and how to ask questions or file complaints
There are four types of cookies:
Website Functionality Cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
Website Analytics Cookies
We use these cookies to measure and analyse how our customer use the website. This allows us to continuously improve our website and your shopping experience.
Customer Preference Cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This simplifies your browsing experience and makes it easier and more personal to you.
Targeting Cookies or Advertising Cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
By using our website, you agree that we can place these types of cookies on your device and access them, when you visit the site in the future. Some of the cookies, we use are automatically deleted from your hard drive after the end of the browser session (session cookies). For example, we need session cookies to be able to offer you the “Basket” function throughout several pages. You can choose yourself whether you want to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. You may be aware that this may prevent you from taking full advantage of the website.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.