TERMS & CONDITIONS
HOLLY GOLIGHTLY does not guarantee that all items included in the Holly Golightly webshop are in stock at the time of your order. In the unfortunate event that an item is unavailable, HOLLY GOLIGHTLY will contact you shortly by email. The main reason for this possible inaccuracy is that the physical stores shares stock with our webshop. HOLLY GOLIGHTLY cannot be held responsible of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. HOLLY GOLIGHTLY may, at any time, amend the content of the site. Although HOLLY GOLIGHTLY strives to display the correct texts/descriptions, images and pricing on the site and webshop, errors may occur. Due to the color settings of your computer, the colors of the products shown in the pictures in our webshop can differ from their actual colors. HOLLY GOLIGHTLY cannot be held responsible for any such discrepancy.
If you have been charged a wrong amount on your order placed in the webshop, HOLLY GOLIGHTLY will provide you the option of either placing a new order with the correct price or canceling your order. HOLLY GOLIGHTLY, however, reserves the right to cancel any order prior to dispatch, should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. HOLLY GOLIGHTLY cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. HOLLY GOLIGHTLY cannot guarantee problem-free, uninterrupted and secure access to the site.
Pre-order means that the product is not currently in stock and you must place your order as per normal, if you would like to secure your size before the item arrives. The benefit of purchasing pre-order items is that you will secure your size without risking the item becoming sold out shortly after we list it online. Please note, dates are not guaranteed and delays may occur, mainly due to fabric sourcing and shipment held by customs. HOLLY GOLIGHTLY is not held liable for any unforeseen delays that may occur if you wish to pre-order an item. We will update you when your items are available for shipping. You will proceed through the check out as usual and make the full payment when making a pre-order.
RETURNS & EXCHANGE
HOLLY GOLIGHTLY gladly accepts returns. Please provide us with the original invoice and include it in the return package. As soon as we have received the returned item and it has undergone a quality control check, we will credit your credit card. We only credit the card that was used to purchase the items, in that way we can limit the use of stolen credit cards. Please keep your postage receipt as proof of the package sent. Items lost in transit will not be compensated. HOLLY GOLIGHTLY does not cover return expenses.
Returns that do not meet our Return Policy, see below, will not be accepted and will be sent back to the customer.
At HOLLY GOLIGHTLY we provide the service of exchanging items to a different size, color etc. See the Return Policy section below for additional information on requirements for returned goods.
All exchanges are subject to availability.
You have 14 days from the date you received your order to exchange or return.
We do not accept items that have been worn, altered or washed. Items should be returned with all HOLLY GOLIGHTLY and original designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
If any of your purchases has been delivered without HOLLY GOLIGHTLY tags, please e-mail our customer service department at firstname.lastname@example.org.
All shoes should be tried on a carpeted surface before wear. Shoes must be returned in their original, undamaged shoebox as this is considered a part of the product.
Skincare, cosmetics and hair care must be returned unused, unopened and in their original packaging, otherwise we will not accept them.
Lingerie & Swimwear
Briefs, swimming costumes and bikini bottoms cannot be returned (if worn).
We prefer that items are returned to us via our own service so that they are protected and insured during transit. You can return using any secure means, but we may not accept liability. Please e-mail email@example.com if you intend to do this and return unwanted items to the following address:
Att: Webshop - Return
1300 Copenhagen K
You will be notified by e-mail, once your return has been received and processed. To ensure your return is covered by our complimentary returns policy, please return unwanted items from the same country they were delivered to. Orders sent back from a different destination may incur additional charges or be delayed by customs.
You are responsible for the shipping of returned and exchanged items back to HOLLY GOLIGHTLY. Items lost in transit will not be compensated.
We prefer that international orders will be returned to us via FedEx or UPS to ensure that they are protected and insured during transit. However, you may return the goods to us by any secure means.
All products are covered by The Danish law on Sale of Goods, giving you 24 months to file a claim on an item. As a customer you can complain about defects that occur within 24 months after purchase. However, if defects or imperfections are caused by negligent use, lack of maintenance or common daily use and tear, your right to complain lapses.
In case of claims or a missing delivery, please contact our Customer Service department by e-mail via firstname.lastname@example.org